Flight booking, cancellation and refund: Clients can book tickets to all over the world using our app and website. Client can use any local or international debit or credit card to pay for the flight after booking from website.
If client wants to cancel an International refundable ticket, we charge a service fee of BDT 2000 per PAX in addition to the refund charge by airlines (During Covid situation BDT 1000 for international). We will refund the amount after deducting our service fee. Please note that it takes minimum of 14 working days to complete the refund process. This refund policy is not applicable for non-refundable tickets.
In case of changing the date of your flight, we first look into the airline’s policy and seat availability. The total charge for date change includes airlines date change policy plus fare difference of your new date from a previously purchased date and our service fee of BDT 500 per PAX for any international Air Ticket. In the case of Bangladeshi domestic Air Tickets, Tryotel Travels Ltd.’s refund service fee is BDT 500 per PAX and date change service fee is BDT 300 per PAX.
If airlines increase the fare of a ticket during the booking period, client has to pay the additional amount.
International check in counters closes 1.30 hours before flight departure & domestic counters closes 1 hour before the flight time.
Hotel booking, cancellation and refund: Tryotel Travels Ltd provides various types of accommodation service. This includes hotels, hostels, serviced apartments, B&BS, rooms for rent, cottages, etc. By making a booking through Tryotel Travels Ltd, you accept the following hotel’s terms and conditions.
The information that you see in our website is the information provided by our suppliers and hoteliers. The hotelier can change the rent and policy of their hotel anytime without any prior notice. Although we try to verify each and every information but we cannot be held responsible if any misinformation is given by the suppliers or hoteliers. If you find rooms in a hotel on another website and not Tryotel Travels Ltd, that means we do not have access to the other rooms as hoteliers usually use more than one platforms to rent their property.
The ratings shown on our website are based on customer reviews provided to us by our suppliers, which may be updated or changed from time to time.
Tryotel Travels Ltd reserves the right to cancel a confirmed or booked hotel reservation due to any illegal use of our platform by client. The illegal use of our platform includes reselling and provide misinformation.
If you have any special or extra requests or requirements after booking then inform the hotel at check-in. We cannot guarantee to provide with extra requirements after booking confirmation, it will depend on the hotelier to provide that extra services or not.
It is your responsibility to check before the booking if the hotel is refundable or not. If the hotel is refundable, customer will get the refund within 14 working days (Depending on the specific hotel and bank policy).
Holiday Package: Package rates are valid as per our mentioned validity dates and for the room category specified. Should the period of stay or room type change, above rates will not be valid. Hotel rates are not valid during trade fairs, exhibitions, and special events. A special surcharge will be levied in those cases.
No amendment (name changes, date changes, hotel change etc.) will be done once the booking is confirmed.
After Confirmation of your holiday package if you want to cancel it then necessary cancelation charges will be applied as per our policy
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